A customer clicks your link. They reach your booking page. What happens next says everything about your brand before they even meet you. A clean and thoughtful experience earns trust. A messy one ...

For many small- and mid-sized businesses, managing corporate travel through an open bookings model can seem like the simplest path forward. It’s intuitive, familiar and mirrors the consumer experience ...

We spoke with Marriott's chief revenue and tech officer to learn more about the hotel giant's new online booking portal aimed at small- and medium-sized enterprises. Does it truly offer a seamless, ...

How account takeovers disrupt small hospitality businesses, damage reputation, and stop bookings, and how to reduce the risk.