One of the largest telecommunication providers that offers both wireless and wireline services in Canada wanted a credible third party to assess their contact center activities, identify service gaps, ...

Technically, the word bail refers to any device or method used by the courts to ensure that a person charged with a crime will return to court. It could include having a respected community member ...

The Issue: While all companies seek great rewards or Return on Investment (ROI) on technology supporting business strategies, they struggle in assessing the risk (technology and business process ...

Market downturns can make investors feel out of control, but inaction also comes with a cost. Proven risk profiles can help you reap long-term rewards. What Is a Risk Profile? How Much Risk Can ...